Send us a message and we'll reply during UK working hours. Typical response time is 1–2 business days.
What to include
- A short description of what you were doing and what went wrong.
- The email address on your BillSend account (so we can find your data).
- If reporting a bug: the URL, browser, and any error message you saw.
- If reporting a billing issue: the invoice number or charge ID from your Stripe receipt email.
Specific requests
- Account deletion — use the form above with the "Billing or account" option. We'll confirm and remove your data within 30 days.
- Data export / subject access request — under UK GDPR you can request a copy of all data we hold about you. Select "Data request (GDPR)" in the form above. See our Privacy Policy for full details.
- Refunds — see Section 4 of the Terms of Service.
- Security report — please disclose responsibly. Submit via the form above with the "Security report" option before sharing publicly; we'll acknowledge within 48 hours.
Postal address
Arsalan Mohammad Arref
11 Astley Road, NE25 0DG
United Kingdom
For data protection rights requests, the contact form above is fine and faster.